1. Introduction
1.1 Odds96 Casino reserves the right to modify the terms and conditions at any time without prior notice. They become effective as soon as they are published on this page and have no retroactive effect with respect to bonuses and promotions. It is the responsibility of the user to read and regularly refer to these terms and conditions. Any deposit or play on Odds96 Casino implies that the user accepts these terms.
2. Account
2.1 Opening an account is required in order to play for real money on Odds96 Casino.
2.2 The minimum age required to create an account is 18 years.
2.3 Players residing in countries that are not available on the registration form cannot create an account or play on Odds96 Casino.
2.4 The Company allows only one (1) account per player, household, IP address, email address, phone number, payment method (debit or credit cards). If our security system detects identical information across several accounts, this is considered "multi-accounting", which is strictly prohibited and, in such cases, all accounts may be immediately closed by the fraud department.
2.5 If several players wish to play at our casino from a common network (dormitories, fraternities, etc.), or from the same household, we strongly suggest they contact our customer support before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be prompted to complete a registration form and provide the following personal information: a "username", a "password", "Last Name", "First Name", "email", "phone number", "residential address", "gender", "date of birth" and the "currency". The name registered on the player's account must correspond to the legal name and identity of the player.
2.7 It is the responsibility of the player to ensure that they are the sole person able to access their account by keeping their login details secure. We recommend our users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing uppercase and lowercase letters, alphabetic characters, special characters and numbers. The minimum suggested length is eight characters including one uppercase letter, one number and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars it deems inappropriate, including those of a political, racist, pornographic, insulting, violent nature, or those that promote terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts :
2.9.1.1 An account on which no activity has been recorded for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply an account management fee of INR 500 per month to any inactive credited account. In this case, such fees will be deducted from the active cash balance until the account is active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players have the option to recover the remaining funds in their inactive accounts by logging into their personal area and requesting a withdrawal.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc.
3.2 Any withdrawal request requires prior account verification. The required documents are as follows :
- A valid photo ID (passport, driving licence, or national identity card).
- Proof of address dated within the last 3 months in PDF format showing the customer's full name and address. Considered proofs of address include bank statements, payslips, water, gas, electricity bills, and fixed-line/internet phone bills.
- Any official document issued by the user's bank showing the account number and IFSC/SWIFT code.
If the user cannot provide any of these documents, they must inform customer support.
3.3 All Odds96 Casino accounts may be subject to a general or specific verification regarding the player's age, identity, payment methods, and compliance with our Terms of Use. If the player does not meet the required deadlines to verify their account, Odds96 Casino reserves the right to temporarily suspend access to games.
3.4 If you wish to verify your account before making a withdrawal request, you must contact our live support. Documents may be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), ensure you upload all requested documents within the specified deadline following the instructions. Each link allows the upload of a single document.
3.6 Information on submitted documents must match the information provided by the player when creating their Odds96 Casino account. The player agrees to inform customer support of any changes to keep their account up to date and verified by providing supporting documents.
3.7 The player should submit a complete file with authentic, legible, and high-quality documents so processing times can be respected.
3.8 The processing time for account verification is 1 (one) business day once all necessary supporting documents are received. However, the time may be affected by extraordinary and unusual situations.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorises Odds96 Casino to use Electronic Service Providers (ESPs) and/or third-party payment providers to process various financial transactions, and thus agrees to be directly bound by the terms and conditions of those partners.
4.3 By choosing a deposit method, the player accepts the terms and any fees that may be applied by a third party, such as their bank (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must match the first and last name of the Odds96 Casino account holder.
4.5 The list of available payment methods may vary according to the company's discretion and/or the player's geographical location.
4.6 By choosing to gamble for money, the user accepts the possible risk of losing.
4.7 Bets and deposits made on the site may be eligible for refund under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash, or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user's account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless explicitly stated otherwise in the specific promotion's terms and conditions.
5.3 A deposit must be wagered at least 1 (one) time before part or all of the balance can be withdrawn, in accordance with standards imposed on us for anti-money laundering.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not allow the successful completion of a payment, we reserve the right to choose the withdrawal payment method.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a payment method of our choice even if it is not the one initially requested. Withdrawal requests to non-refundable credit cards will be issued to an e-wallet of choice or by bank transfer. In this case, all processing fees are the responsibility of the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, until full settlement and unless otherwise stated in the Promotional Terms and Conditions, or except at our discretion, for example for players with privileged status.
5.7 Withdrawal requests can be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (for example in the case of winnings from a free sign-up bonus), any balance exceeding the authorised maximum will be cancelled and removed from the account.
5.9 Any withdrawal request will void active bonuses, including unactivated free spins (see Bonus General Terms and Conditions).
5.10 If one or more deposits are cancelled or declined by the payment provider, we reserve the right to refuse or withhold any amount of associated bonus or winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents are received, analysed and confirmed and where no further verification is required.
5.12 Any withdrawal request will be subject to verification by our fraud department, which reserves the right to cancel in whole or in part the funds in the event of non-compliance with these Terms and Conditions. The player will be informed by email. (see 14. Account Closure and Retention of Funds).
5.13 It is the player's responsibility to enquire about taxes and duties applicable to their winnings in their jurisdiction.
6. Bonuses and Promotions
6.1 To view the terms and conditions for bonuses please go here.
7. Customer Support
7.1 Customer support is available daily via live chat (from 9:00 to 22:00) or by email.
7.2 The user agrees to use proper and respectful language in interactions with the Odds96 Casino team. Any abuse or behaviour deemed inappropriate may lead to suspensions or permanent account closure.
8. Anti-Money Laundering and Counter-Terrorist Financing
8.1 We are subject to anti-money laundering and counter-terrorism financing laws and must therefore carry out due diligence on all accounts.
The information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our Privacy Policy and will not be used for other purposes.
8.2 The player acknowledges and agrees that we will use the information supplied to meet our due diligence obligations, to perform public searches and to carry out checks to verify the accuracy of the data provided.
8.3 While we carry out our due diligence measures, the player may be permitted to continue using their account. However, they will not be allowed to make withdrawals from that account until our verification procedures have been completed.
8.4 If we are unable to fulfil our due diligence obligations because we have not received the required information from the player or because we are unable to verify their identity, no activity may be undertaken from the account and the account will be blocked and/or closed. In such a case, we will return any deposited funds present in the account at the time of blocking and/or closure, unless it is necessary for us to delay or withhold payment of all or part of the player's funds in order to comply with our legal obligations.
8.5 The user agrees to cooperate and provide any additional information and/or supporting documents necessary for the fulfilment of our obligations. Any communication for the provision of information/documentation should not be considered as a final communication in this regard.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take any other measures we may be required to under law. We will not pay out any winnings in such circumstances.
9. Responsible Gambling
9.1 The player may choose, at their discretion, a deposit limit by setting the amount and the desired period. Once recorded and when such limit is reached, the player will no longer be able to deposit until the limit resets. Please note that deposits already made during the period will be taken into account in calculating the limit.
9.2 The player may, at their discretion, choose to limit their access to their gaming area for a specified period using the "Account Freeze" option from their cashier. Following this restriction, active funds will be frozen and no transactions may be carried out on their account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player Account Limit section.
9.4 Any request for account freeze and/or exclusion will be valid only for the brand on which the player made the request (www.odds96withdrawal.shop) and does not include other sites that we operate.
9.5 Our staff have no control over cashier options, which means they can only be changed or removed by the player. Any increase or removal of a limit will take effect exactly within 24 hours.
10. Data Protection
10.1 We hereby warrant that we adopt appropriate technical and organisational measures to ensure the security of our systems and the integrity of the data transmitted on our website.
10.2 The player acknowledges that their personal data will be processed by the licensee or by any other person, company or business associated in any way or otherwise engaged by the licensee to provide services as set out in these terms and conditions. We will process players' personal data in accordance with this website's Privacy Policy.
Registration of personal data
Odds96 Casino guarantees that our players' personal data is always lawfully obtained and processed fairly, in accordance with the rights of the data subject and our regulatory obligations or recommendations. This enables us to provide our players with a safe and user-friendly browsing experience. Such information may be disclosed to law enforcement authorities or to our data processing service providers for review when it is consistent with our binding legal duties or obligations. Odds96 Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is stored securely in accordance with legal data security and retention requirements. Under applicable laws and regulations in India, Odds96 Casino is required to maintain a secure online register of all registered players. In addition, Odds96 Casino is required to retain all personal data submitted at registration and all data transmitted during the operation of a player account for at least five years from the player's last transaction or from account closure. Odds96 Casino will retain this information for the period required by Indian gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Odds96 Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly referred to as "Cookies". The use of a cookie is in no way linked to a player's personal information, but is intended to provide an increasingly optimised and personalised gaming experience. Please note that the website www.odds96withdrawal.shop cannot be used properly if cookies are disabled.
Communication
Odds96 Casino may communicate informative and/or promotional content to its registered members via newsletters and/or SMS. The user may, at any time, unsubscribe from newsletters by clicking the "Unsubscribe" link at the bottom of the email or by replying with the word "STOP" to the SMS received.
11. Complaints
11.1 The player may contact our customer support at [email protected] and follow the instructions on the website to notify us of any complaint and/or malfunction concerning our services (registration form, transactions, bets, winnings…).
11.2 In the event of a bet not being registered in time by the servers, the casino cannot be held responsible or liable for the outcome of the round. Likewise, any stake placed cannot be the subject of a refund claim.
11.3 Complaints are handled by the support team and referred to management where necessary. All complaints considered reasonable will be addressed within 24 hours.
11.4 The Company cannot be held responsible for any unintended interruption of the Site's operation due to unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fibre optic cuts, strikes, or shortages of transport, infrastructure, fuel, energy, labour or materials; failure of the infrastructures providing telecommunications and information services; hacking(hacking).
12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or in respect of their breach, termination or invalidity, shall be subject to the exclusive jurisdiction of India.
12.3 The regulation of games and the services of the platform are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence and if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We disclaim any liability in the event of breach or contravention of applicable law. Otherwise, we reserve the right to reject your account registration request or to disable your account. Furthermore, players declare that they are not residents of the United States and its territories or of India. Odds96 Casino also prohibits persons located or residing in certain jurisdictions.
13. Account Closure and Withholding of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via chat or by sending an email to [email protected]. Any request will be processed, within 24 business hours, where possible.
13.2 Odds96 Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such case, the player immediately loses any rights to bonuses and/or any other promotional offer that may have been granted.
13.3 Upon account closure, regardless of the reason, if we detect cheating, irregular play, collusion, fraud / criminal activity, or a breach of these Terms and Conditions, we reserve the right to withhold any funds remaining in the balance. If it is not possible to pay the full balance at once due to payment limits or for other reasons, the account will remain open until the total amount has been withdrawn by the player.
13.4 Any real cash balance of your account at the time of its closure will be credited to a payment method registered on your account and chosen by us, unless we withhold those amounts for the reasons stated above.
13.5 Also, the Casino reserves the right, at its sole discretion, to cancel any winnings and to confiscate any balance in any of the following circumstances:
a. If you have more than one active account with Odds96 Casino;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including card(s), e-wallets, money transfers, etc.);
c. If you provide incorrect or misleading player registration or profile information;
d. If you are not of legal age in the state/union territory/country and/or jurisdiction where you reside;
e. If you have allowed or permitted (intentionally or not) someone else to access or play on your account;
f. If you have not played individually for your own personal entertainment (that is, you played professionally, with the intention of exploiting our bonuses or in concert with one or more other players as part of a club, group, etc.);
g. If you have requested a chargeback of any deposits made with your credit card or any other payment method associated with your account or if you have threatened to do so;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities;
i. If it is established that you employed or used a system (including but not limited to machines, computers, software, algorithms or other automated systems “bots”) designed specifically to defeat Odds96 Casino, increase your chances of winning or that you adopted irregular betting patterns and/or staking strategies. Thus, any use of automated programs or devices as well as any manipulation of play such as the use of the Martingale system, the Paroli Betting System or Bonus Hunting (non-exhaustive list) are not permitted;
j. If you have used the site, or your account, maliciously.
k. If you exploit an anomaly to your advantage in any of the elements listed but not limited to the system, balances, bonuses, free spins… Related winnings may also be frozen and/or confiscated in part or in full.
l. If we learn that you have played at another online casino under any of the aforementioned circumstances.
14. Refunds
14.1 Refunds are in addition to a customer's rights as a consumer under applicable consumer protection laws and regulations.
14.2 All sums deposited by players are held on the player account. Player funds are kept in segregated bank accounts separate from corporate accounts.
14.3 After filing a dispute regarding a deposit-related issue, the player may request a refund.
14.4 To request a refund, the player must contact customer support, clearly describe the issue and specify the amount of refund requested.
14.5 This request will be forwarded to the relevant department, depending on the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be subject to diligent investigation and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc., until an accurate and satisfactory conclusion can be reached.
14.8 In the event that a refund is agreed, the refunded amount will be an accurate reflection of what is due to the player and proportional to the player's balance and existing winnings.
14.9 We reserve the right to withhold any refund until the account holder's identity has been established to our satisfaction.
14.10 Where possible, refunds will be made using the same method used for deposits. In cases where the payment method used for the deposit does not support withdrawals, the refund will be processed only via bank transfer. In exceptional circumstances, where the payment method used for the deposit supports withdrawals but we cannot send a transfer due to restricted areas, the refund may be made to a crypto wallet.
14.11 The refund will be made in full, where possible, and not staggered over a period of time.
14.12 In the event the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player is still not satisfied, they should send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player should refer to our complaint handling policy. (see 11. Complaints)
14.15 Where possible, the time/period between a refund request and resolution, approving or not the refund, will not exceed 72 hours from receipt of the request.
